Cancellation and Refund Terms

Version 2 · Effective date: 28 September 2026

This text explains the rules for cancelling an EVOS subscription and one-off services purchased from Noniux, and for refunding amounts paid. It forms part of the Subscription and Service Agreement. Service provider: Noniux ("Noniux").

1. Scope

EVOS is offered only to businesses, for commercial or professional use. The 14-day right of withdrawal granted to consumers therefore does not, as a rule, apply to these sales. Cancellations and refunds are handled according to the rules below.

2. How to cancel the subscription

1. You can cancel your subscription yourself in the EVOS panel: open the "Subscription and billing" screen with the general manager account, press the "Cancel subscription" button and confirm the cancellation. A cancellation made in the panel is processed with the payment institution iyzico immediately and automatic renewal stops; no new charge is made after cancellation.
2. If you prefer, you can also send your cancellation request by e-mail. The request is sent by a person authorised by your company to info@noniux.com. Please state your company's trade name and the e-mail address of the EVOS general manager account.
3. Noniux confirms by e-mail that it has received a request sent by e-mail, processes the request within 3 business days at the latest and stops automatic renewal. The cancellation is also made with the payment institution iyzico; no new charge is made after cancellation.
4. Where cancellation is requested by e-mail, for the next charge not to be made the request must reach Noniux at least 3 business days before the charge date (during the trial, before the end of the trial period). If a charge is made even though the request arrived within this time, the amount charged is refunded under Section 7. Because a cancellation made in the panel is processed immediately, this time limit does not apply to it.

3. Cancellation during the trial

If a trial period is defined in the selected plan (currently 14 days), the trial applies only to your company's first subscription, and the first charge is made when the trial ends. If you cancel the subscription in the EVOS panel before the trial ends, or if your cancellation request by e-mail reaches Noniux at least 3 business days before the end of the trial period, no charge is made at all and there is nothing to refund.

If your company has started a subscription before, no trial period applies to your new subscription; the first charge is made when the subscription starts, and Section 4 applies to cancellation.

4. Cancellation during a period

1. Cancellation after a monthly or yearly period has started does not give rise to a partial (pro-rata) refund for the period that has already been paid.
2. Cancellation takes effect at the end of the paid period; the service remains usable until the end of that period. When the period ends, Section 10 applies to your data.
3. A cancellation request sent after an automatic renewal has taken place is also assessed under this section for the newly started period.

5. Failed payment (not a cancellation)

If a renewal fee cannot be collected, the subscription is not cancelled automatically. 7 days after the first failed charge the account becomes read-only, and after 30 days it is suspended. When payment is received, these restrictions are lifted automatically. If the suspension lasts more than 30 days, Noniux may terminate the agreement; in that case Section 8/2 applies. If you want to end the subscription, you must cancel it in one of the ways described in Section 2.

6. One-off services and payment links

1. A payment link sent for one-off services such as onboarding or training can be cancelled by Noniux before payment, and becomes unusable automatically when its validity period ends. No obligation arises for an unpaid link.
2. If cancellation of a paid one-off service is requested before performance of the service begins, the amount paid is refunded. No refund is made for one-off services whose performance has begun or has been completed.

7. Incorrect or duplicate charges

If an error caused by Noniux or the payment infrastructure is identified, such as the same period being charged twice or an incorrect amount being taken, the excess amount is refunded. If you notice such a case, please report the payment date and amount to info@noniux.com.

8. Termination by Noniux

1. If Noniux discontinues the service entirely, or ends the agreement on its own decision for a reason other than the Customer's breach or late payment, the fee paid in advance for the unused period is refunded pro rata.
2. No refund is made if the agreement ends because you breached a material obligation or because of prolonged late payment.

9. How refunds are made

1. Approved refunds are initiated within 14 days of the refund decision, through the payment institution iyzico, to the card used for payment.
2. The time it takes for the refund to appear on your card account depends on the issuing bank.
3. Any invoice or return document required for the refund is issued in accordance with tax legislation.

10. Your data

When the subscription ends, export and deletion of your data follow Article 20 of the Subscription and Service Agreement:

• When the paid period ends, your account becomes read-only for 30 days. During this time you can see your data and download it with EVOS's own export tools; changes cannot be saved. You can also request export of your data by e-mail to info@noniux.com within this period.
• When the 30-day period ends, your account is suspended and your data is deleted or anonymised within 30 days of that date. Copies in backups are deleted within a backup rotation of at most 14 days.
• If you subscribe again before your data is deleted, these restrictions are lifted automatically.

The Data Processing Agreement applies to personal data.

11. Contact

For cancellation and refund requests: info@noniux.com. Other business details are provided by e-mail on request.

For information before ordering, see the Pre-contract Information.

In case of conflict, the Turkish version prevails.